FAQs
Placing an Order
- Can I order online and pick up in store?
- We do offer in-store pick up. To use this service, please select 'In-Store Pickup' as your shipping method during checkout. You will receive a call when your order is ready for pickup. Please bring a valid photo ID to checkout counter, and we will retrieve your order. The name on the ID must match the name on the order, please to not send a proxy.
- Can I make changes to my order after it is placed?
- Simply give us a call at +1 (713) 333-3474 and we can make any changes you request.
Shipping
- How are firearms shipped?
- Gordy & Sons will ship to a third party FFL dealer where you can pick up your firearm. A list of FFL dealers near you is available at checkout. Gordy & Sons does not ship to states if prohibited by law.
- Where does Gordy & Sons ship?
- Gordy & Sons ships to the Continental United States. For all other areas, please contact us at +1 (713) 333-3474.
- How much will it cost to ship my order?
- Shipment costs are caculated based on weight and distance. Orders over $150 qualify for free shipping, excluding large items and ammunition.
- When will my order be shipped?
- Most orders are shipped within two business days.
- How can I track my order?
- Once your order has been shipped, you will receive an email with your tracking number. If you have an account with the Gordy & Sons website, you may also log in to see the status of your order and track your package.
- Does Gordy & Sons ship internationally?
- We are currently not offering international shipments from our website. If you are an international customer, you can call us at +1 (713) 333-3474 and we will be happy to help facilitate your purchase.
FFL Transfers
- We charge $100 for any FFL transfer to Gordy & Sons. Please contact jason@gordyandsons.com for exchange of FFL certificates. Do not initiate a FFL Transfer without contacting us prior to shipment. All transfers must be approved beforehand.
Returns & Refunds
- What is Gordy & Sons' Returns and Exchanges Policy?
- Our return policy is 30 days from the date received and must include a copy of your receipt or packing slip.
- There are no returns on new firearms or our Heritage firearms. For other guns, they must be returned to your local FFL dealer. There is a three-day inspection period that starts the day the gun is delivered to the FFL that is receiving the firearm on your behalf.
- For safety reasons, we do not accept returns on ammunition.
- Items must be in new condition, including all tags and packaging, free of stains and wear.
- Items must have been purchased at full price, no discount or sale items.
- Shipping rates and shipping insurance are consumable costs of online orders and are non-refundable
- You can bring your merchandise to our store for a return, or initiate an online return or exchange HERE.
- How long will my exchange take?
- As soon as the returned merchandise is received, we will immediately begin the exchange process and you will have your shipment back out to you within three business days.
Payment Options, Gift Cards, and Discounts
- Does Gordy & Sons immediately charge my credit card?
- Yes, your card will be charged and the order will be handled right away.
- How can I get a Gordy & Sons gift card?
- Gift cards are available for purchase in store as well as online.
- What forms of payment does Gordy & Sons accept?
- Gordy & Sons accepts all major credit cards, including American Express, Visa, Master Card, Discover, certified check, wire transfer and money order.
Privacy & Security
- How does Gordy & Sons use my information?
- We use the information for marketing directly to our customer list. We do not sell information or share your information with anyone for any other reason.
- Is Gordy & Sons a secure site?
- Gordy & Sons Outfitters is committed to our customers' privacy. We use SSL to encrypt all customer information.
How to Connect
- Is Gordy & Sons on social media?
- Yes! Please follow us @gordyandsons on Instagram and like our page on Facebook, Gordy & Sons Outfitters.